Housekeeping Booking.comCritical
Revlo Reputation for Hospitality
Do Not Just Manage Reviews. Turn Reputation Into Action.
Collect reviews from Google, TripAdvisor, Booking.com, Yandex, TopHotels, and other sources in one place; analyze in 44+ languages, reply in brand voice, and turn them into operational tasks.
Reputation Active
Every review becomes a measurable business signal—not just text to answer.
Google TripAdvisor Booking.com 44+ Languages
Brand Voice GermanAI draft
Competitor Watch F&BRHI
Reputation Operations
Turn scattered review management into a measurable reputation operation.
Tracking platforms one by one, preparing foreign-language replies, and routing critical reviews to departments creates delay, inconsistency, and lost insight. Every review becomes a measurable business signal—not just text to answer. Revlo Reputation analyzes the review with source, language, sentiment, topic, department, and action need.
0+Languages for analysis, translation, and brand-tone replies
InboxUnite global and regional sources in one place
RHIManage reputation with measurable indicators—not gut feel
SLAMove critical feedback into task and resolution tracking
Problem
Turn scattered review management into a measurable reputation operation.
Late Reply
Reviews are not noticed in time; the reply window stretches.
Platform Chaos
Each source is tracked separately and the central view is lost.
Inconsistent Brand Voice
Departments and users reply in different tones.
Data Without Meaning
Score and review count do not become operational decisions.
Slow Crisis Handling
Critical feedback is noticed late and ownership stays unclear.
Process
Control, speed, and brand consistency in five steps.
See not only what the review says, but what it means for the business. Every reply is your brand’s digital signature. Revlo Reputation produces multilingual reply drafts in formal, friendly, or neutral brand tone based on the review’s language, sentiment, and content. Final control stays with the user. Example: “Dear guest, thank you for your positive feedback about our location and team. We are sorry for the housekeeping delay on your first day. Your feedback has been shared with the relevant team and the necessary follow-up has been started to improve our service standard.”
- 01
Collect Reviews
Unite selected global and regional sources in one inbox.
- 02
Analyze with AI
Determine sentiment, topic, language, department, and importance.
- 03
Prepare the Reply
Produce a multilingual reply draft aligned with brand tone.
- 04
Approve and Manage
Review the reply; complete the send flow on the suitable channel.
- 05
Measure the Action
Track KPI, tasks, resolution time, and competitor comparison.
Controlled Flow
One controlled flow from reply draft to publish.
One-click approve and send flow
An authorized user reviews, edits, and approves the reply. On supported channels, the send flow completes inside the platform—together with approval, publishing, channel fit, and team access.
Fit for channels with and without API
On sources without direct publish support, a safe copy–paste flow reduces platform switching and text loss.
Keep deleted or edited reviews current
Periodic re-scanning detects changed reviews; review volume, category scores, and RHI indicators are updated.
Analysis by source, language, and market
Compare perception shifts by platform, review language, and target market; see regional sources such as Yandex and TopHotels separately.
Desktop and mobile access
Follow review, alert, approval, and task processes on web and supported mobile experiences, device-independent.
Surveys and direct feedback
Depending on package and project scope, bring surveys and direct guest feedback into the same analysis context as online reviews.
Competitor Analysis
Analyze competitors not by a single score, but by category and department depth.
Revlo Reputation does not compare competitor hotels only by overall score or ranking. It goes down to main category, subcategory, department, review content, sentiment, response rate, and RHI indicators to make visible which hotel is strong or weak where. For every competitor, ranking, overall score, response rate, RHI, radar view, and strongest departments are evaluated together. So you answer not only “who has the higher score?” but also “why are they stronger in which area?” Compare the selected competitor set in one matrix from overall indicators down to room, bathroom, bed, balcony, quietness, WiFi, staff, and F&B. Quickly identify category leaders, gaps, and improvement areas.
See your market position in every topic
Build property and competitor rankings in subtopics such as Room, F&B, Staff & Service, Location, Bathroom, Balcony, and WiFi.
Find strengths and weaknesses
Compare department scores, subcategory performance, and review volume side by side with the competitor set.
Deep comparison on one screen
Track rank, overall score, RHI, review count, response rate, and category scores across selected hotels in the same table.
Understand the reason behind the score
See which topics stand out in competitor reviews and which department drives positive or negative sentiment.
Category ranking, RHI, and department profile
For every competitor, ranking, overall score, response rate, RHI, radar view, and strongest departments are evaluated together.
From main category to sub-service level
See which competitor leads in Balcony & Terrace, Bar, Bar Staff, Bathroom, and other subcategories; evaluate property comparison, RHI, response rate, radar profile, and strongest departments on the same screen.
Operations
Do not only reply to reviews. Track the resolution of the problem.
Create tasks from negative or action-needed reviews, assign them to the right department, and track resolution time against SLA targets. Match the review with the guest’s prior communication and stay history. If the reviewer previously contacted the hotel via Revlo Connect, Voice AI, web chat, WhatsApp, email, or PMS records, Revlo Reputation suggests possible person records. An authorized user approves or rejects the match; the review moves from anonymous text into a unified guest history. The Contact Binding (Matching) flow is reconstructed with demo person and hotel names; with user approval it binds to the unified guest profile. One reputation standard across the hotel portfolio: in Enterprise, compare multiple properties on a consolidated dashboard; see shared problem areas and good practices across the group.
- 01 HousekeepingBooking.comCritical review
Create tasks from negative or action-needed reviews, assign them to the right department, and track resolution time against SLA targets.
- 02 Technical ServiceGoogleRecurring review
Root-cause and resolution tracking with a signal of 2 recurring reviews.
- 03 Front OfficeTripAdvisorReply sent
After reply approval, the send flow completes on the supported channel.
- 04 F&BTopHotelsTrend analysis
Track department and category trends together with the competitor set.
- 05 Contact MatchingGuest 360
Strengthen the Guest 360 view by relating the review to prior messages, calls, requests, and communication touches.
- 06 Portfolio standard
See shared problem areas and good practices across the group on a consolidated dashboard.
Ecosystem
Reputation data does not stay on the review screen. It joins the hotel’s decision loop.
Revlo Reputation can work standalone; when connected with other Revlo product layers it creates richer context for guest history, operations, management, and commercial decisions. Manage reputation with measurable indicators—not gut feel.
Guest, topic, and sentiment relationships; data to build more meaningful links across review, segment, language, category, and touch data. Reputation KPIs on executive decision screens: RHI, sentiment, response time, critical category, and task indicators can be evaluated with other management metrics. Turn reputation into a commercial signal: market, property, and category perception support commercial evaluation and decision processes where suitable data connections exist.
Communication history and Contact Matching
Strengthen the Guest 360 view by relating the review to prior messages, calls, requests, and communication touches.
Guest, topic, and sentiment relationships
Provide data to build more meaningful links across review, segment, language, category, and touch data.
Reputation KPIs on executive screens
RHI, sentiment, response time, critical category, and task indicators can be evaluated with other management metrics.
Turn reputation into a commercial signal
Market, property, and category perception support commercial evaluation and decision processes where suitable data connections exist.
F&B Reputation
Do not just read reviews and move on. Make venue performance visible.
In restaurants, cafés, and bistros, online reviews are a live feedback source for kitchen, service, floor, delivery, reservations, and branch management. Revlo Reputation turns that feedback into tasks, comparison, and management decisions. Every review shows which operational point needs strengthening. Revlo Reputation does not only split reviews into positive or negative. It turns them into business-outcome topics such as taste, portion, service speed, staff approach, cleanliness, ambiance, wait time, and value for money.
TasteSector analysis for taste, service, ambiance, cleanliness, value, delivery, branch, and competitor performance
SourcesManage supported review, social, reservation, and order sources in a shared view
CategoryAutomatically separate taste, service, ambiance, cleanliness, wait, and value topics
BrandProduce consistent, contextual, multilingual reply drafts across branches
Problem
Do not just read reviews and move on. Make venue performance visible.
Scattered Sources
Reviews stay in different apps and accounts, so a holistic view never forms. Until a negative review appears, reputation and new-customer decisions are already affected.
Branch Inconsistency
Reply language and service standard can differ across branches of the same brand.
Score Without Cause
Overall score does not explain whether the issue is taste, service, ambiance, or price.
Action Without Follow-through
The review is answered but kitchen, floor, or operations fixes are not tracked.
Process
Reputation, operations, and branch control in five steps.
Analyze the real experience behind the score. Revlo Reputation splits reviews into main and subcategories in the language of food-and-beverage operations. The category dictionary can be configured to brand and concept needs. Every reply is your venue’s digital hospitality. A personalized reply draft is prepared from the review’s language, sentiment, topic, branch, and brand tone. The team edits, approves, and publishes through the supported flow. Example: “Dear guest, we are glad you enjoyed our food. We shared your feedback about wait time with the relevant branch team. We are tracking the actions needed to make your next visit faster and more seamless.”
- 01
Unite Sources
Unite supported review and feedback sources in one inbox.
- 02
Classify with AI
Automatically classify by sentiment, topic, importance, and branch.
- 03
Approve the Reply
Produce a brand-tone, context-fit AI reply and approve it.
- 04
Open a Task
Assign operation-needed reviews to kitchen, service, or branch teams.
- 05
Measure and Compare
Track reply, topic, competitor, branch, and recurring-issue KPIs. See category performance and branch gaps beyond the overall score.
F&B Analysis
Analyze the real experience behind the score.
Sector category dictionary
Main and subcategories such as taste, menu, portion, service, staff, ambiance, cleanliness, value, reservations, and delivery can be configured.
Brand-voice replies
Produce consistent, contextual, multilingual reply drafts across branches. Language, sentiment, topic, branch, and brand tone are considered.
Shared view
Manage supported review, social, reservation, and order sources in a shared view.
Automatic topic split
Automatically separate taste, service, ambiance, cleanliness, wait, and value topics.
Branch & Competitor
Compare competitors and branches not only by score, but by experience categories.
Alongside overall score, review volume, and response rate, compare ranking and content in categories such as taste, service, ambiance, cleanliness, value, and delivery. One brand standard across all branches: go deeper from group total to branch, from branch to category and review in the same context. Central brand voice is preserved while local team actions are tracked separately.
Where are you ahead?
See your position in taste, service, ambiance, and value categories within the competitor set.
Find standard deviation
Compare branches of the same brand by score, topic, sentiment, reply, and recurring issues.
Understand the reason behind the score
See which products, services, and experience areas competitor customers praise or criticize.
Branch KPI depth
Go deeper from group total to branch, from branch to category and review in the same context.
Operations
From review to operations task. SLA, notes, and resolution on the same record.
Assign critical reviews to the relevant branch, kitchen, service, quality, or delivery owner. Track SLA, notes, status, and resolution outcome on the same record. Relate the review to the customer’s prior reservation and communication history. If the customer is already recorded in Revlo Connect, Voice AI, web chat, WhatsApp, email, reservations, or suitable order systems, Revlo suggests possible matches. With user approval, the review can be related to past touches. Contextual service recovery: the matched record makes it clearer which branch, date, reservation, or order context had the issue. This structure is used for personalized follow-up and recurring-complaint detection. Manage reputation and operations quality with the same indicators.
- 01 Branch 3Evening shift
Assigned to the floor lead — critical service wait review.
- 02 Branch 2Delivery
Root-cause note added; resolution outcome on the same record.
- 03 Branch 1Kitchen and purchasing
Taste / portion feedback moved to the operations team.
- 04 Contact Binding
When suitable data and connections exist, the system suggests possible matches; matching completes with user approval.
- 05 Contextual service recovery
It becomes clearer which branch, date, reservation, or order context had the issue.
- 06 Recurring-complaint detection
Used for personalized follow-up and recurring-complaint detection.
Measurement
Manage reputation and operations quality with the same indicators.
Guest reviews, department breakdowns, competitor analysis, Guest 360, and task management. Manage reviews from different sources in one place. The same corporate tone and reply standard across teams. Topic, sentiment, and department analysis beyond the score. Move critical feedback into task, SLA, and resolution tracking.
Negative review intensity about evening wait time and table tracking increased. The new season menu outperforms the competitor set on taste and presentation. Ambiance is strong; value perception and reservation wait time are improvement areas.
One place
Manage reviews from different sources in one place.
Corporate tone
The same corporate tone and reply standard across teams.
Topic & sentiment
Topic, sentiment, and department analysis beyond the score.
Task & SLA
Move critical feedback into task, SLA, and resolution tracking.
Security
Secure, permission-controlled, and traceable reputation management.
Guest and user data are processed with permission-controlled workflows; access and action history are traceable.
The platform works with a technical and administrative security approach that supports the organization’s KVKK and GDPR obligations.
The same corporate tone and reply standard across teams; final control stays with the user.
Manage reputation with measurable indicators—not gut feel. RHI, sentiment, response time, critical category, and task indicators.
FAQ
Frequently Asked Questions
Revlo Reputation is an AI-supported reputation management platform that brings online reviews and feedback for hotels, restaurants, cafés, and bistros into one place—combining analysis, reply, competitor/branch comparison, and operational action workflows.
No. Beyond collecting reviews in one place, it offers sentiment and topic analysis, multilingual AI replies, content-based competitor comparison, task and case management, KPI reporting, and—where in scope—PMS guest matching.
Different global and regional sources including Google, TripAdvisor, Booking.com, Expedia, Yandex, TopHotels, HolidayCheck, Hotels.com, Agoda, and social media can be selected by package capacity.
Revlo Reputation produces a brand-tone reply draft. The user can review and approve the reply. The send method can vary by the platform’s technical capabilities and the defined flow.
No. Alongside overall score, ranking, review count, response rate, and RHI indicators, Revlo Reputation compares main category, subcategory, department, review content, and sentiment performance. Category leaders and gaps versus competitors appear in a detailed matrix.
In Enterprise, review, score, sentiment, and KPI data for multiple properties can be combined at group level; properties can be compared and shared problem areas tracked.
Possible matches are searched between review details and Revlo-channel communications plus—where in scope—PMS/stay records. The system suggests candidate person records; an authorized user approves the correct record or rejects the match. This creates a human-approved Guest 360 history instead of incorrect automatic binding.
RHI helps monitor overall and category reputation under a shared indicator. Periodic re-scanning detects deleted or edited reviews so review volume, category scores, and reputation indicators stay current.
On technically supported channels, the post-approval send flow can complete inside the platform. Where direct publishing is unavailable, a controlled copy–paste flow is used. The exact method depends on the channel’s technical capabilities and project scope.
Connect and Voice AI communication history can enrich Contact Matching; Reputation KPIs can move into management views in Insight Studio; MindCore and Nexus can supply relational analysis; and reputation signals can support Revenue & Commercial decisions where in scope.